Welcome to Langco Bay Retreat!
We are committed to delivering a premium resort experience in a serene setting, harmoniously connected with nature and local culture.
Below are the terms and policies applicable when using our services. Please read them carefully and comply accordingly.
Reservations and Payment
- Booking: Reservations can be made via our official website, phone, or email. A deposit or full payment may be required to confirm your booking.
- Cancellation policy: Full refund for cancellations made at least 7 days before check-in. Cancellations within 7 days may be subject to partial or full charges.
- Payment methods: We accept credit/debit cards, bank transfers, or cash upon arrival.
Check-in and Check-out
Check-in time: After 3:00 PM.
Check-out time: Before 12:00 PM. If you require a late check-out, please inform us in advance. We will do our best to accommodate your request, subject to availability.
Check-in procedure: Guests are kindly requested to present a valid form of identification (National ID card, Citizen ID, or passport) upon check-in.
Children and Extra Guests
- Children under 12 years old: Stay free of charge when sharing the same room with parents and using existing bedding.
- Children from 12 years and adults: Extra charges apply for additional beds.
- Babysitting service: Available upon request with at least 24-hour notice.
Pet Policy
To ensure a tranquil and comfortable environment for all guests, pets are not permitted on the premises, with the exception of certified service animals approved in advance.
Safety and Security
- Guest safety: Guests are responsible for their personal belongings. The resort is not liable for any loss or damage.
- Facilities: Please use amenities properly and report any malfunctions to our staff immediately.
Services and Amenities
- Spa and outdoor activities: Advance booking (minimum 24 hours) is recommended. Activities may be affected by weather conditions.
- Dining: Our restaurants offer both local and international cuisine. Special dietary requests can be accommodated with notice.
Privacy Policy
Langco Bay Retreat is committed to protecting your privacy.
Personal information: All guest data is securely stored and used solely for service purposes. We do not share your information without consent.
Force Majeure and Unforeseeable Circumstances
Langco Bay Retreat shall not be held liable for any interruption, delay, or failure in service caused by circumstances beyond our control, including but not limited to natural disasters, technical malfunctions, or other force majeure events. The resort reserves the right to amend its policies at any time without prior notice.
Policy Amendments: We reserve the right to modify these terms and policies at any time without prior notice. Any changes will take effect immediately upon being published on our official website.
Resort Usage Terms
- Guest conduct: Please respect the peaceful atmosphere and other guests. Disruptive behavior is not tolerated.
- Smoking policy: This is a smoke-free resort. Smoking is prohibited in all indoor and designated non-smoking areas.
Contact and Support
For assistance during your stay, please contact our front desk at [0234.375.8888] or email us at resa@langcobayretreat.com.
Thank you for choosing
Langco Bay Retreat
We are dedicated to providing you with a truly memorable and exceptional resort experience.